How do I place a Mendocino Farms Catering order?

You can either place your order online at catering.mendocinofarms.com or call your nearest Mendocino Farms location and speak with our dedicated Catering Team!  We are here to answer any questions you might have about your event.


How much notice is needed to fulfill an order?

For online orders, please try to place orders at least a full day in advance, however, we are happy to accommodate last-minute orders – even same day orders!  To place a last-minute order, you will just have to call your nearest Mendocino Farms location and speak with our Catering Team.


How do I add special requests or delivery instructions to a catering order placed online?

You can include any special requests or delivery instructions in the “Order Note” field on the payment details screen.  Or, once you receive your email confirmation, you can contact the Mendo location your food will come from by calling the phone number at the bottom of the confirmation.


What is the order minimum for delivery?

Any order of $75 or more (before tax and delivery fee) can be delivered.


What is the fee for delivery?

For orders in our immediate delivery area, the fee is $12 for orders under $150 (before tax), and the fee is $17 for orders over $150 (before tax).  Delivery fees increase for orders outside our immediate delivery area.


What if delivery isn’t available to my address?

If our website informs you that delivery is not available to your address, please call your closest Mendocino Farms location to inquire if delivery is available.  Our website only recognizes addresses is our immediate delivery area, but delivery is sometimes available to locations outside our immediate area.


How do I make a change to an existing order?

If you need to change anything about your existing order, please either call or email the Mendo location your food will come from (information is included at the bottom of the confirmation).


What are acceptable forms of payment?

All online orders are prepaid.  We accept Visa, MasterCard, American Express and Discover cards. 


Where can I request a copy of my receipt?

If you have an online account, you can access all past receipts in the “My Account” section.  If you do not have an online account, please call your local Mendo location to request a receipt.


What is your cancellation policy?

Need to cancel?  No problem – we understand that plans change!  There is no charge for cancellations with at least 3 hours’ notice.  Cancellations within 3 hours of pick up or delivery will (or may?) be charged 50%.


Is it possible to add gratuity to my order?

Yes, you can add gratuity when placing your order online, or leave a tip when you sign the invoice upon delivery or pick up.


Do you offer house accounts?

Yes!  Please email houseaccounts@mendocinofarms.com for more information.


My organization is tax-exempt.  How can I place a tax-exempt order?

Please call or email your local Mendocino Farms location.  They will ask you to provide your tax exemption information and our Accounting Team will review.  Please allow a minimum of 5 business days to receive tax-exempt approval.


Are you able to accommodate special dietary needs and allergies?

Yes!  Vegan and Gluten-Free sandwich requests can be made within each sandwich package when orders are placed online.  Salads are also customizable online to remove certain ingredients (such as cheese, onions, and nuts). If further customization is required, please call your local Mendo location after receiving your email confirmation to discuss additional changes.


Do napkins, plates and utensils come with my order?

When placing an order online, there is an option for a “Full Set-Up” (utensils, plates, napkins, and serving utensils), “Serving Utensils Only”, or “No Set-Up Needed”.  When placing an order over the phone, our Catering Team will ask if a Full Set Up is needed for your order.